General - Ticketing

Created: 2022-01-30 05:14:09 || Updated: 2022-09-18 15:59:59

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• Easily track service requests and issues for your clients.

There are currently two main views for tickets:

• All tickets - tickets from all clients are shown here
  
  

• Client-specific tickets - accessed via a client's view/page
  

Ticket Fields

• Client & Contact
• Priority (low/med/high)
• Subject
• Related asset
• Description

Ticket Features

• Agent Assignment/Re-assignment
  
  
  
• Custom ticket prefix
  
  
  
• Different ticket states - Open, Working, Hold, Closed
  
  
  
• Time tracking
  
  
  
• Public updates emailed to the client
  
  
  
• Private notes
  
  
  
• Merging
  
  
  
• Scheduled Tickets (can only be added from a client view)
  
  
  
• Invoicing - coming soon
  

API

/api/v1/tickets

Read - Retrieve ticket information (/read.php) (GET)

• Default / No params - Returns all tickets
• ticket_id - Specific ticket ID from the ITFlow database (may differ from ticket number)

Invoke-RestMethod -Uri "http://127.0.0.1/itflow/api/v1/tickets/read.php?api_key=3iVeTipINS9eDGpm&ticket_id=3" | ConvertTo-Json {     "success":  "True",     "count":  1,     "data":  [                  {                      "0":  "3",                      "ticket_id":  "3",                      "1":  "TCK-",                      "ticket_prefix":  "TCK-",                      "2":  "3",                      "ticket_number":  "3",                      "3":  null,                      "ticket_category":  null,                      "4":  "Computer broken",                      "ticket_subject":  "Computer broken", [...]